Lottery Self Exclusion Policy

Statement

In order to ensure that this policy is relevant and up to date, comments and suggestions for additions or amendments to this policy are welcomed from users of this document. Please contact the responsible Director, Assistant Company Secretary, or Line Manager with any proposed amendments. This policy may be subject to change.

Revisions

Purpose

Combat Stress complies with the Licence Conditions and Codes of Practice governing the procedures for self-exclusion. This policy covers the steps we will take to prevent an individual who has entered a self-exclusion agreement with us from participating in our lottery.

Scope

This policy covers all individuals who have entered into a self-exclusion agreement with Combat Stress in relation to our lottery.

Roles and Responsibilities

• This policy is overseen by the Director of Strategy and Communications.
• All activity associated with lottery self-exclusion is managed by the Head of Individual Giving.
• The Individual Giving Team must be informed of this policy, process any requests, and ensure the Head of Individual Giving is advised.

What Happens with a Self-Exclusion

• Self-exclusion is a formal process whereby a person requests to be prevented from participating in the lottery for a minimum period of six months.
• Self-exclusion is irreversible during the chosen exclusion period. Once a person self-excludes, Combat Stress will block their account and they may not apply to play again until the chosen exclusion period has expired, up to a maximum of five years.
• Individuals will not be able to sign up to play during the selected self-exclusion period, either online or over the phone.